About HonestER

Important: every wait time and rating on this site is self-reported by patients, anonymously, through our form. None of it is collected from hospitals, walk-in clinics, or provincial health authorities, and it hasn't been verified against official records. Treat it as a helpful estimate from other patients, not an official source.

Why wait times aren't first-come, first-served

Canadian emergency rooms use the CTAS (Canadian Triage and Acuity Scale) to assess how urgent each patient's condition is. A patient with a life-threatening issue is seen before someone with a minor injury, regardless of who arrived first. That's why two people can arrive at the same time and have very different waits — it isn't a mistake, it's triage doing its job.

What we collect

We never ask for your name, contact info, health card number, or specific diagnosis.

Keeping the data honest

Submissions go through basic automated checks (like making sure times are realistic) and rate limits to make bulk or fake submissions harder, without requiring any personal information to do it.

How exactly are averages calculated, and what do the confidence tiers mean?

How a wait time is calculated

A facility's displayed wait is the average time between check-in and being seen by a doctor, across all reports for that facility in the last 14 days. Older reports age out automatically.

Confidence tiers

  • High confidence — 10+ reports in the last 48 hours
  • Moderate confidence — 3–9 reports
  • Limited data — 1–2 reports
  • No recent data — nothing in the last 48 hours

What we don't do

We don't currently detect or remove duplicate submissions or outliers, and we don't adjust for how urgent a visit was when calculating an average — a broken bone and a minor cut both just count as "a report."

See the full methodology page → — useful if you want to cite, link, or dig deeper (e.g. as a journalist or researcher).